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Customer Reviews
Feefo Reviews:
| Date | Product | Score | Customer Review | Our Reply |
|---|---|---|---|---|
| 08-Mar-2025 | SHARP R24AT 1900W COMMERCIAL MICROWAVE |  |
Fast delivery, high quality products on offer with reasonable prices. | No Comment |
| 06-Mar-2025 | BORG & OVERSTOM BOX OF 4 1300G CO2 E290 CYLINDERS | |
. | No Comment |
| 02-Mar-2025 | HOSHIZAKI 9655-11 4HC-H FILTER CATRIDGE | |
Great | No Comment |
| 28-Feb-2025 | CATER-WASH GLASSWASHER DETERGENT 1 x 5 LITRES | |
Reliable and very reactive,top customer service | No Comment |
| 28-Feb-2025 | MAYTAG 10.5KG VENTED FRONT LOADER DRYER |  |
Took our money and didn't deliver the dryer ordered | Thank you for taking the time to leave us a review. You were abusive towards our hard working team; suggesting a better name for our solution coordinators would be 'bullsh**ters', and named them 'thick' and 'stupid'. Our team mean way more to us than your order; we have a 0 tolerance attitude towards this kind of behaviour. I hope your attitude improves. Thanks |
| 28-Feb-2025 | FOSTER XTRA XR600L 33-185 SINGLE DOOR FREEZER CABINET | |
Great company, really easy to order, great price, lots of info, quick delivery even carrying the freezer down stairs, highly recommend!! | No Comment |
| 15-Feb-2025 | RET50660 - CATER-WASH CK0400P 4000EVO 400MM GLASSWASHER DRAI | |
So far the machine is working ok. | No Comment |
| 12-Feb-2025 | CATER-WASH 10KG WASHING MACHINE CW8710 | |
They are very responsive and helpful. | No Comment |
| 12-Feb-2025 | CATER-WASH 10KG WASHING MACHINE CW8710 | |
Provided tracking and kept me up to date with my order. | No Comment |
| 12-Feb-2025 | CATER-WASH 10KG WASHING MACHINE CW8710 | |
Communicative and tracking provided. | No Comment |
| 11-Feb-2025 | CATER-WASH ULTRA DISHWASHER DETERGENT - 1 X 5 LITRES | |
Delivery was super quick and I was kept very well informed about and thanked for our order. | No Comment |
| 11-Feb-2025 | BLUE SEAL G750-6 6 BURNER NAT GAS OVEN WITH LEGS | |
We are so happy with the way they handle orders and the customer support. We purchased some equipments from other suppliers that says next day tho not relabel as this company. I would highly recommend caterkwik 👍. | No Comment |
| 11-Feb-2025 | TEFCOLD GM400 CHEST FREEZER PARTS ONLY | |
Caterquik amazing. Tefcold blaming customer for damaged goods not good , delivery warnings and threats about aborted deliveries very off putting. I would use Caterquick but not sure I would choose Tefcold. |
No Comment |
| 11-Feb-2025 | INTERLEVIN SC381B UPRIGHT DISPLAY REFRIGERATOR 2PO LH HINGE | |
Friendly telesales helpful when any problems occur. | No Comment |
| 11-Feb-2025 | CK0233 CATER-BREW 10L WATER BOILER | |
Ok phone service, reported fault, had to wait for them to issue a fault report | No Comment |
| 28-Jan-2025 | POLAR G-SERIES G592 STAINLESS STEEL UPRIGHT REFRIGERATOR | |
New fridge arrived on time, correctly installed in kitchens on site and the old one was removed as agreed. Excellent service, friendly staff, I can recommend Cater-Kwik. | No Comment |
| 27-Jan-2025 | LINCAT EB3FX 15L AUTOMATIC WATER BOILER | |
delivered in a good short time wa left outside it did not quite reach the safe place alotted but it was in an ok place and safe enought did nit see anyone |
No Comment |
| 25-Jan-2025 | CATER-WASH 500MM BASKET GLASSWASHER, DP 2.35kW | |
Terrible. 2 weeks late on an emergency order | No Comment |
| 25-Jan-2025 | CK1502LED DOUBLE DOOR SLIDING SILVER LED COOLER - 900MM HIGH | |
I found customer service very helpful and answered the questions I had with regards to the fridge | No Comment |
| 25-Jan-2025 | VALENTINE EVO2525 TWIN TANK ELECTRIC FRYER - 1PH | |
It has bee delivered s promised on time. Site was very easy to use. Price wise was better than all the other competitors. | No Comment |
| 25-Jan-2025 | CATER-WASH 500MM BASKET GLASSWASHER - 5.65KW | |
All excellent. | No Comment |
| 25-Jan-2025 | 12LT WATER SOFTENER CK0028 | |
Absolutely brilliant service and after sales care from Izzy | No Comment |
| 25-Jan-2025 | CATER-COOL CK7032 40LTR NO NOISE MINIBAR | |
Communicative and prompt | No Comment |
| 25-Jan-2025 | PARRY 1987 2 X 1/1 BAIN MARIE | |
Ordering very easy & delivered next day | No Comment |
| 24-Dec-2024 | BLUE SEAL E931M ELECTRIC CONVECTION OVEN 4 ELEMENT COOKTOP | |
Poor at best and ineffective leadership from the top. | No Comment |
| 24-Dec-2024 | CATER-WASH CK0350G WITH GRAVITY WASTE | |
First class. Purchase carried out hassle free. | No Comment |
| 20-Dec-2024 | BUFFALO CB944 10 LITRE ELECTRIC RICE COOKER | |
I love Caterkwik, having used other catering suppliers before (that may or may not rhyme with "Bad Hex A") and having awful service and products, I've been nothing but satisfied with Caterkwik. Great product range and truly helpful customer service, before and after purchase. |
No Comment |
| 19-Dec-2024 | WATERCARE COMBI PUMP FOR FLOOR STANDING COMBI OVENS - CB4 | |
Quick and efficient. | No Comment |
| 11-Dec-2024 | TEFCOLD UF400B WHITE UPRIGHT FREEZER - PARTS ONLY | |
See previous comments. | No Comment |
| 10-Dec-2024 | BLUE SEAL TURBOFAN E33D5 ELECTRIC CONVECTION OVEN | |
We have had excellent advice from Isabelle, a Caterkwik Solutions Coordinator. The decision to buy this equipment was at the end of a very long sales cycle during which the product advice from Caterkwik was most professional. I would recommend Caterkwik as a supplier |
No Comment |
| 06-Dec-2024 | CK0502LED DOUBLE SLIDING DOOR BLACK LED COOLER - 900MM HIGH | |
Could not ask for a better service. Great communication | No Comment |
| 30-Oct-2024 | RATIONAL 60.75.373 VARIO SMOKER | |
super fast service | No Comment |
| 29-Oct-2024 | CK0501LED DOUBLE DOOR HINGED BLACK LED COOLER - 900MM HIGH | |
excellent | No Comment |
| 26-Oct-2024 | CK8500 SINGLE HINGED BLACK COOLER - 850MM HIGH | |
Very good from the lady I spoke to at Caterkwik. Not good from the courier who left the item at the wrong address without seeing anyone, rather than at my home which was on the invoice as the delivery address. |
No Comment |
| 25-Oct-2024 | BLUE SEAL G504B 600MM STATIC OVEN & GRIDDLE - NAT GAS | |
The Service form CaterKwik was very good, would highly recommend them for catering orders. | No Comment |
| 25-Oct-2024 | **POLAR SINGLE DOOR BLACK BOTTLE COOLER WITH LED - GL001 | |
100% prompt | No Comment |
| 25-Oct-2024 | CATER-WASH CW8518HD 18KG HEAVY DUTY WASHING MACHINE | |
Great service throughout from ordering, queries and delivery | No Comment |
| 25-Oct-2024 | BLIZZARD BCO1 2670W CONVECTION OVEN | |
Good price, no good delivery and customer service | No Comment |
| 25-Oct-2024 | LINCAT ELECTRIC GRIDDLE - STEEL PLATE - W600MM | |
Excellent customer service | No Comment |
| 12-Oct-2024 | VESTFROST M95 COMPACT BOTTLE COOLER | |
Really good service provided from enquiry to delivery. | No Comment |
| 07-Oct-2024 | CATER-COOK 3 TIER SERVICE TROLLEY | |
Quick delivery after order was placed | No Comment |
| 07-Oct-2024 | WHIRLPOOL 3LWED4705FW VENTED TUMBLE DRYER - 15KG CAPACITY | |
Great speedy delivery. | No Comment |
| 07-Oct-2024 | LINCAT EB4FX FILTERFLOW AUTOMATIC WATER BOILER - 15 LITRES | |
Very efficient. Quick delivery from manufacturers. Very competative price | No Comment |
| 07-Oct-2024 | PANASONIC NE-1027 1000W COMMERCIAL MICROWAVE | |
Caterkwik are an excellent company to deal with and supply top quality products. | No Comment |
| 18-Sep-2024 | LINCAT SILVERLINK SINGLE TANK ELECTRIC FRYER - DF33 | |
A little slow. Had to complain about the delivery drop as it said curb side only and my premises is situated in a shopping centre. |
Thanks for your feedback. I understand your delivery was 2-3 working days & curb side. I am sorry if you were not made aware that we do have the option to pay extra and we can cater to your bespoke delivery needs, even if it takes a little longer to get to you. Just something to consider for next time. We pride ourselves on building solutions, even where access is a little tricky. |
| 18-Sep-2024 | TEFCOLD GM400 CHEST FREEZER PARTS ONLY | |
Caterkwik will be our go to when looking for new equipment for our shop. They offer the best prices, a professional customer service and delivery which was very quick. | Thanks for the fantastic feedback! |
| 17-Sep-2024 | POLAR CD612 SINGLE DOOR CABINET FRIDGE | |
Easy to navigate website with a good choice of products. Simple and safe to order. Amazing quick dispatch and delivery. Couldnât fault this company! |
Wow, thanks Lucy - we really appreciate your kind words. |
| 17-Sep-2024 | PARRY AGFP SINGLE TANK LPG GAS FRYER | |
Service from caterkwick was fine but moving the problem on to parry doesnât solve my issues with the product | Thanks for the review. I understand from our internal notes that you were having some trouble with temperature. Like many brands, Parry like to look after their own warranty. We have great communications with them so this shouldn't be a problem in resolving your issue. If you are still struggling of course please let us know. |
| 17-Sep-2024 | LINCAT WMB3F/B WALL MOUNTED WATER BOILER | |
Easy to order but could do with more info on delivery date. | Thank you for your feedback, David. I'm glad you found our website user friendly. When ordering from a supplier we often don't get an exact delivery date but will always try to update you with any information we are given. |
| 17-Sep-2024 | MECHLINE AQUAJET 30 - AJPR30-ST-BF1-S | |
***BUYER BEWARE*** This is an indifferent seller with disappointing business practices and poorly displayed information on their website, although they did try to upsell us at one point. I am part of a volunteer run collective called the âStar and Shadowâ. We do lots of things within the... |
No Comment |
| 17-Sep-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Very helpful and professional | Thank you for your kind words, we are glad to hear that! |
| 11-Sep-2024 | CK0503LED TRIPLE DOOR HINGED BLACK LED COOLER - 900MM HIGH | |
Efficient customer service, speedy efficient delivery. | Thanks for the great review, Susan! |
| 11-Sep-2024 | CK8505LED TRIPLE SLIDING BLACK COOLER - 850MM HIGH | |
Great service from Caterkwik | Thanks, Howard! |
| 11-Sep-2024 | LINCAT SILVERLINK ELECTRIC OVEN RANGE - 6 PLATE - 1 PH | |
Excellent service | Thank you for your kind words |
| 11-Sep-2024 | ELECTROLUX MYPRO TE1120 8KG CONDENSOR DRYER - USE 916097623 | |
A1 internet shopping experience. Good Comms Perfectâ¦. | Thanks for the super review, Graham! We're glad you liked our site shopping experience. |
| 11-Sep-2024 | NECTA KOMETA BEAN TO CUP COFFEE MACHINE | |
Easy to deal with and very competitive with their pricing | Thank you, Neil - glad you had a smooth shopping experience with us. |
| 11-Sep-2024 | CATER-FABS STAINLESS STEEL STAND W485 X D540 X H450MM | |
Excellent service Excellent quality | Thanks, William! |
| 29-Aug-2024 | HOSHIZAKI IM-45NE-HC HYDROCARBON ICE MACHINE - 46KG/24HR | |
Fast delivery just didnât get heads up which wasnât a problem anyway | No Comment |
| 26-Aug-2024 | CK8502 DOUBLE SLIDING BLACK COOLER - 850MM HIGH | |
Service was spot on with delivery even the delivery driver helped me lift it thru the gate into my back garden. Very gentleman like🤗👍 | No Comment |
| 22-Aug-2024 | TEFCOLD UR600 WHITE SOLID DOOR REFRIGERATOR - PO | |
Prompt, professional, exceptional value, responsive to feedback. | No Comment |
| 20-Aug-2024 | CK1501LED DOUBLE HINGED DOOR SILVER LED COOLER - 900MM HIGH | |
When ordering the fridge, I specifically asked for the delivery not to occur on Monday but any other day of the week would be fine. The order was delivered on Monday !!!! Not acceptable given I had 1 member of staff who asked to delivery driver to assist in placing it inside the shop ... sadly this was... | No Comment |
| 20-Aug-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Very efficient. | No Comment |
| 08-Aug-2024 | BUFFALO CP799 3KW HEAVY DUTY INDUCTION HOB | |
Quick delivery better prices than elsewhere, e.g Nisbets | Thanks for your kind words, Jan! |
| 08-Aug-2024 | MECHLINE AQUAJET 30 - AJPR30-ST-BF1-S | |
Lovely people to deal with, very well informed and helpful. I will be using their service with future projects moving forward. | No Comment |
| 04-Aug-2024 | PARRY P9EO STACKABLE ELECTRIC OVEN | |
Very helpful, delivered quickly and when they said they would | No Comment |
| 03-Aug-2024 | CATER-WASH 1 X 5L APPLIANCE DESCALER | |
Quick helpful response to questions | No Comment |
| 03-Aug-2024 | PARRY GB6 6 BURNER GAS OVEN - LPG | |
Excellent Service. Item in stock and delivered next day. You cant do better than that. | No Comment |
| 03-Aug-2024 | EAIS 'PREMIER' PATISSERIE TROLLEY | |
I have not received my trolley two weeks after delivery date , and no one has contacted me | No Comment |
| 25-Jul-2024 | CATER-WASH ULTRA DISHWASHER DETERGENT - 4 X 5 LITRES | |
Ordered during the afternoon, delivered the next day. Excellent service. | No Comment |
| 22-Jul-2024 | SHARP R21AT COMMERCIAL MICROWAVE | |
I have now purchase a few things from Caterkwik and found them to be very helpful, and professional. Their prices are very competitive and I am about to use them again to purchase a couple of Blizzard under counter fridges. | No Comment |
| 21-Jul-2024 | CM266 OLYMPIA ELETRIC CHAFING DISH | |
Unfortunately the item came damaged from the box. We are a charity and purchased this for a fund raising event, which was clearly advertised on our social media, but Caterkwik were quick to tell me that, because I didnât report the damage within 24hrs of purchase, that I must have damaged the item... | No Comment |
| 17-Jul-2024 | CATER-COOL CK6024 24 BOTTLE 2 DOOR DUAL ZONE WINE COOLER | |
Very professional and happy to help | No Comment |
| 17-Jul-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
great | No Comment |
| 16-Jun-2024 | CATER-WASH CW8518 18KG WASHING MACHINE | |
Dreadful over 1 month to be delivered | No Comment |
| 07-Jun-2024 | BOLERO WICKER ARMCHAIRS CHARCOAL (PACK OF 4) | |
They are not professional in communicating with customers. I placed an order for a 2 set of chairs about a month ago, and I called each time after the delivery period had passed, to postpone it again and give more incorrect promises, and in the end they said the will return the money after a month had... | Thank you for leaving us a review. I am very sorry that the date for your chairs kept moving; our suppliers did keep changing the date and this was frustrating for us too. We were giving the information as we had it live and were as professional as possible on the phone to yourself. We refunded the order after the date had been changed so much. |
| 07-Jun-2024 | MARCO MT4 AUTO-FILL COMMERCIAL WATER BOILER | |
Very long lead time for delivery. Poor communications. Too slow. |
I do sincerely apologise for the delay with your order. Our supplier advised at the time of order this was in stock and it was only after you chased this that we discovered it was not and was on back order. We then updated you with a date but I appreciate this is not the level of service that we normally offer and I'm sorry for any inconvenience that this caused to your business. |
| 07-Jun-2024 | CATER-COOL CK4180GW UPRIGHT DISPLAY REFRIGERATOR - 416LTR | |
I understand that running a Company brings unexpected Transport problems, but no one cared and never got back to me as promised. No alternative arrangements were offered. |
Thank you for your valued feedback and I am sorry that you felt undervalued as a customer on this occasion; this is never our intention. I know you have spoken with us about this and we apologised for the delay and issued the refund as requested. We are actively working on our deliveries and changing them to suit staffing levels at the moment. |
| 03-Jun-2024 | VOGUE DY829 DOUBLE SINK WITH DOUBLE DRAINER - W2100MM | |
Helpful livechat, good communication. Competitively priced. Free delivery. |
Thank you for your kind words, we're glad you had a great experience ordering with us. |
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